Processing DoorDash orders quickly is essential to maintaining high customer satisfaction. Customers expect their orders to be processed immediately and typically delivered within 1-2 hours. SparrowHub includes key features to help you prioritise and process DoorDash orders efficiently, ensuring a smooth experience for both you and your customers.
Key Features to Manage DoorDash Orders
1. Audio Cue for New Orders
When a new order syncs, SparrowHub plays an audio notification.
💡 Ensure the computer running SparrowHub has its audio turned on and is loud enough for staff at the workstation to hear. This ensures no new order goes unnoticed.
2. Priority Listing in the Order Queue
DoorDash orders are automatically prioritised at the top of the order list.
These orders are displayed above all other types, including Australia Post and Click & Collect orders. This helps staff immediately identify when a new DoorDash order syncs and helps staff process these orders first.
3. Countdown Timer on the Order Tile
Each DoorDash order includes a visible countdown timer to track the order processing time.
Initial Countdown: A 45-minute timer begins as soon as the order is created. Completing the order within this time ensures the customer receives their delivery within the 1-2 hour window.
Late Orders: If the timer exceeds 45 minutes:
The countdown turns red.
It begins to count up, indicating how late the order is.
Note: Orders delayed beyond 45 minutes can significantly impact delivery times and lead to negative patient outcomes. Ensure all DoorDash orders are processed promptly.
Best Practices for Processing DoorDash Orders
Always keep SparrowHub open and active on a workstation with audible sound.
Check the order queue frequently
Monitor the countdown timers to ensure orders are completed within 45 minutes