SparrowSend
Fulfil online orders without changing your pharmacy's workflow.
32 articles
How do I refresh statistics in Magento?This guide explains how to manually update Magento report statistics so your Orders Report reflects the most up-to-date information.
Subscriptions
Find out more about setting up and managing subscriptions for your customers
How do I set up a subscription for a customer?This guide walks through how to create a subscription for a customer in SparrowHub, so they receive the same order on a regular schedule.
How do I cancel a subscription?This guide walks through how to cancel an active customer subscription in SparrowHub.
What does the subscription checkout look like for customers?An overview of the customer-facing checkout experience after you set them up on a subscription, so you know what to expect and can support them if they have questions.
What's the difference between a share cart and a subscription?A quick guide to SparrowHub's two customer payment tools - share carts and subscriptions, and how to choose between them.
Processing Orders
Step-by-step guides on processing different types of orders
How Do I Process a Standard Australia Post Order?This guide includes instructions for processing incoming orders, handling dangerous goods, printing labels and shipping via Australia Post.
How Do I Process a Click & Collect Order?Processing Click & Collect orders: pick items, print labels, package products, and notify customers when their order is ready for pickup.
How Do I Process a Custom Courier Order?Guide to process and deliver orders: pick items, print labels, package products, and mark orders as delivered once dispatched by courier.
How Do I Create a Manifest?Guide for finalising Australia Post drop-off or pickup orders by creating manifests.
How Do I Process the Collection of a Click & Collect Order?Guide to process the collection of a Click & Collect order, including verifying customer identity and entering collection details.
How Do I Transfer an Order to Another Store?Learn how to transfer orders between stores by selecting the order, choosing the transfer option, and confirming the destination store.
How Do I Reprint a Shipping Label?Learn how to reprint order documents after the order has been created.
How Do I Add Notes to an Order?Learn how to add notes to an order to view for future reference to help with order management between different staff members.
How to Manage DoorDash Orders in SparrowHubLearn more about the SparrowHub features that will help you identify and prioritise DoorDash orders.
Refunding Orders
Learn how to conduct different types of refunds within SparrowSend
How Do I Process a Complete Refund?Learn about complete refunds and how to process this type of refund within SparrowSend.
How Do I Process a Partial Refund?Learn about partial refunds and how to process this type of refund within SparrowSend.
How Do I Process a Delivery-Only Refund?Learn about delivery-only refunds and how to process this type of refund within SparrowSend.
How Do I Process a Custom Refund?Learn about custom refunds and how to process this type of refund within SparrowSend.
How do I create refunds using the Tyro portal?Step-by-step guide on processing refunds in Tyro.
How do I locate orders in Tyro?Learn how to retrieve an order reference code in SparrowHub and use it to quickly find the transaction in Tyro.
My shipping label isn't printing: what do I do?Troubleshooting guide if you receive an error when processing a delivery order.
How Do I Change the Delivery Type of an Order?A customer selected Click & Collect but now wants delivery - step-by-step guide on how to go about changing delivery types.
How Do I Create a Return Label?Step-by-step guide to generating a return label for customers to send stock back to the store.
How Do I Remove an Order From the Open Orders View?Learn about the Manual Override feature and how to use it to remove an order from the open orders view.
What Do I Do if Australia Post Returns to Sender?If an order isn't successfully delivered by the customer it will be returned to the store. Find out about your options in this scenario.
How Do I Generate a New Auspost Label?Step-by-step guide to generating a new Australia Post delivery label for an existing order or an order that you have already sent out.