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SparrowHub isn't loading: what do I do?
SparrowHub isn't loading: what do I do?

Experiencing loading issues or an error when logging into SparrowHub? Try these troubleshooting methods.

Maysa Wozeer avatar
Written by Maysa Wozeer
Updated over 5 months ago

In the case that SparrowHub isn't loading or displays an error (similar to the error pictured below), there are two simple methods to help you troubleshoot - doing a hard refresh and clearing your browser's cache and cookies.

Please follow the steps below and if the problem persists, reach out to us for further assistance.

Step 1: Hard Refresh

A hard refresh forces your browser to load the most recent version of that page. This troubleshooting method will resolve most issues, particularly as we release new features to SparrowHub.

Windows

  1. Press Control + Shift + R

  2. Or, press Control + F5

Mac

  1. Press ⌘ Command + Shift + R

  2. Or, press Shift + Refresh (refresh/reload button in the browser)

Step 2: Clear Cache & Cookies

Your browser saves certain information from websites in its cache and cookies. Clearing the cache and cookies can fix certain loading issues.

If you are not using Chrome as your browser, please google the best way to clear your browser's cache and cookies.

Google Chrome

  1. Within Chrome, press the three dots in the top right-hand corner

  2. Press Delete browsing data

  3. Choose a time range (e.g. last hour or all time)

  4. Select the types of information you want to remove

  5. Press Delete data

Please note that this might log you out of some sites.

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