SparrowQueue
Send script collection notifications and automated script refill reminders.
17 articles
- How Do I Access the SparrowQueue Dashboard?This guide will provide you with the steps to access the customer-facing dashboard for SparrowQueue.
- SparrowHub isn't loading: what do I do?Experiencing loading issues or an error when logging into SparrowHub? Try these troubleshooting methods.
- How Do I Send a Custom SMS to a Customer?Follow this step-by-step guide to send tailored messages to your customers directly from SparrowQueue.
- How Do I Add E-Scripts if eRx is Down?This guide will show you how you can use paper scripts and script notes to manage e-scripts while the eRx Script Exchange is down.
- New Look: SparrowQueue Ticket Creation
Onboarding
Set up SparrowQueue in your pharmacy with these introductory articles
- SparrowQueue Hardware Requirements [Optional]This guide outlines the hardware components and setup steps to get SparrowQueue up and running in your pharmacy.
- SparrowQueue Hardware ExamplesExplore examples of hardware options for installation, including printers and computers.
- Can I set up automatic printing?Follow these steps to skip past the print dialog in Google Chrome.
Order Creation
Learn how to add different scripts types to an order
- How Do I Add an E-script to the Queue?This guide covers how to add e-scripts to your queue, including entering patient details and printing customer and pharmacist dockets.
- How Do I Add a Service to a Ticket?Step-by-step guide for adding a service item to a ticket in SparrowQueue
- How Do I Create a Recurring Ticket in SparrowHub?This guide offers a step-by-step process for creating a recurring ticket, making it easy to send share carts at regular intervals.
Order Management
Learn about the features available to manage orders
- How Do I Handle Special Orders?Follow this guide to manage special orders via the on hold functionality within SparrowQueue.
- How Do I Add Notes to a New Order?Easily add script and order notes at various points of the process to improve order management.
- How Do I Mark Orders as Collected in Bulk?This guide provides a straightforward method to mark multiple queue orders as collected.
- How Do I Add a Note to a Queue Order?This guide provides a straightforward method for adding notes to queue orders.
- How Do I Use Filters in SparrowQueue?Guide to using filters including how to set and remove filters.
- How do I use custom tags and filters in Queue?Organise your Queue with custom tags and filters to easily group, prioritise, and manage your tickets.