If you receive an error when processing a delivery order, it might be because the delivery address entered by the customer is invalid.

Follow the steps below to check that the customer's address is correct.

Step 1

Go to the order that is experiencing the issue

Step 2

Press the three circles in the top right-hand corner of the order tile

Step 3

Press the ‘Edit delivery address’ option

Step 4

View the address and look for any typos or incorrect details

Step 5

Confirm the address is correct by typing it into Google

Step 6

Fix any incorrect details and press the ‘Save Changes’ button