Having trouble logging into your SpinPals account? Whether you're simply unable to log in or dealing with unexpected errors, this guide provides step-by-step instructions to resolve common login and session issues.
General Troubleshooting Steps
Start by following these common troubleshooting steps:
Check Your Email Folders
Look in your spam or junk folders for important emails from SpinPals, such as password reset links.
Clear Your Browser's Cache
Sometimes, stored data in the browser can cause login issues. Refresh the page and clear your cache.
Try in Browser Window or App
Open the SpinPals website in a new window or tab to eliminate browser-specific issues.
Use a Different Device
If you're still unable to log in, you can try accessing your account from a different device.
Reset your Password
On the SpinPals main page, select: Forgot your password? below the yellow LOG IN button and follow the instructions:
You will be temporarily locked out from signing in if you have attempted to log in 5 times unsuccessfully.
Persistent Login Issues
If general troubleshooting steps don’t resolve your login problem, additional measures may be required:
Refresh Your Session
Log out of your account if possible, and then log back in to refresh the session. This is particularly helpful for issues caused by session timeouts.
Repeat General Troubleshooting Steps
Restart the steps listed above, as they cover the most common causes of login issues.
I put my correct email address and password, still not working
Clear Your Browser's Cache
Sometimes, stored data in the browser can cause login issues. Refresh the page and clear your cache.
Try in Browser Window or App
Open the SpinPals website in a new window or tab to eliminate browser-specific issues.
Use a Different Device
If you're still unable to log in, you can try accessing your account from a different device.
If you think you have used the correct email address and password, but still can't access your account; you may proceed and chat with our Live agent for assistance.
If the issue persists after following these steps, further investigation may be required. In such cases, you can reach out to the SpinPals Support Team for detailed assistance.
Please do make sure you are using the email address associated with your SpinPals account