If you’d like to deactivate or close your Splash Sports account, you can do so at any time through your account settings. Follow the steps below to complete the process
Deleting or deactivating your Splash Sports account involves a straightforward process. Below are detailed instructions on how to proceed, information about Splash Sports' data retention policies, and key points to consider when making the request.
Step 1: Access Your Account Settings
Click on your profile icon in the top right corner of the Splash Sports homepage.
Select "My Splash Account" from the dropdown menu.
Step 2: Navigate to Login and Account Settings
Once you're in "My Splash Account", scroll to the section titled "Login and Account Settings."
Step 3: Deactivate Your Account
In the "Login and Account Settings" section, you’ll see a button labeled "Deactivate Account."
Click that button to begin the deactivation process.
If you require further assistance with account deletion, you are encouraged to contact Splash Support for personalized help.
When a user requests to close or delete their Splash Sports account, certain steps are taken to comply with legal requirements and protect the platform from potential fraudulent activity.
Specific user data may be kept for a limited period of time post-deletion as required by legal compliance.
Retention of User Data
After a deletion request, Splash Sports may retain specific user data for a limited period of time. This is done in accordance with applicable state and federal laws and as a protective measure for both users and the company.
The retained data may include information relevant to legal compliance, fraud prevention, or other operational needs.
This process ensures that malicious or fraudulent behavior cannot be hidden by simply deleting an account.
Anonymization and Encryption
Any data that is retained after account deletion may be:
Anonymized (so it can no longer be linked back to the individual), or
Encrypted and stored securely in a way that separates it from active user databases.
Storage and Security
Retained data is kept in secure archives that are distinct from live production environments. These archives are designed to ensure the security and integrity of user information.
For further information, please consult the Splash Privacy Policy.
User Communication and Transparency
Users who inquire about account deletion should be informed that:
Their data may be stored temporarily for legal or security reasons.
Their privacy is still respected, and any stored information is either anonymized or encrypted.
They can find additional information in the Splash Sports Privacy Policy or reach out to support for further clarification.
Frequently Asked Questions
Is deactivating my account the same as deleting it?
"Deactivating" refers to making your account inactive, whereas "deleting" permanently removes all data associated with the account, subject to applicable data retention policies.
What if I cannot find my account for deletion?
Double-check that you are using the correct email address associated with your Splash Sports account. If issues persist, contact Splash Support directly for help.
Can I permanently delete an account that was created fraudulently?
Fraudulent accounts may require direct intervention from Splash Support, who can assist in removing such accounts securely.
Need Help?
If you run into any issues or need further assistance, feel free to reach out to our support team. We're happy to help!