Having trouble with a withdrawal? Here are the most common situations for Canadian users and how to fix them.
PayPal withdrawal failed or isn't going through
This usually means the issue is on PayPal's end. Here's what to do:
Contact PayPal support to find out why the transaction failed
Once resolved, head back to Splash and retry the withdrawal
Withdrawal is delayed — switch to Skrill for faster payment
If your withdrawal is taking longer than expected, Skrill is a faster alternative. Here's how to switch:
Contact us at support@splashsports.com to cancel your current withdrawal request
Make a small deposit using Skrill — this links it to your account
Submit a new withdrawal request and choose Skrill
Prefer not to set up a new method? Request a check
No new deposit required. Just reach out to support@splashsports.com and we'll arrange a check withdrawal instead. Checks are sent via Canada Post and typically arrive within 10–14 business days.