⚠️ Password resets must be done in a web browser — the Splash mobile app does not support password resets. Use Chrome, Safari, or Firefox on your phone or computer.
How to Reset Your Password
Go to the password reset page
Enter the email address on your Splash account
Click Send Reset Email
Check your inbox — the email usually arrives within 1–2 minutes
Click the link and set your new password — the link expires after 60 minutes
Log in with your new password
💡 Don't see the email? Check your Spam or Junk folder. If you requested multiple resets, only the most recent link works — earlier ones are automatically invalidated. Emails may also end up in spam folders if your email provider has strict filtering rules or if Splash emails were previously marked as spam.
Reset Email Not Arriving?
Wait a few minutes — delivery can occasionally be delayed.
Check Spam, Junk, and Promotions folders.
Make sure you're entering the correct email — try any other address you may have used to sign up.
Add support@splashsports.com to your contacts to prevent future deliverability issues.
If your email address was added to Splash's suppression list, contact Splash support to have it removed. Once removed, request a new password reset or verification email.
Review your email settings to ensure there are no blocks or filters preventing Splash emails from being delivered. Remove any blocks or filters on Splash messages.
After Resetting
If your browser saved your old password in autofill, update it — otherwise autofill will keep entering the wrong credentials and lock you out again. Go to your browser's saved passwords settings and update or delete the old Splash entry.
Still Can't Get In?
Email support@splashsports.com with your account email and a description of what's happening — we'll get you back in.