⚠️ Password resets must be done in a web browser — the Splash mobile app does not support password resets. Use Chrome, Safari, or Firefox on your phone or computer.
How to Reset Your Password
Go to the password reset page
Enter the email address on your Splash account
Click Send Reset Email
Check your inbox — the email usually arrives within 1–2 minutes
Click the link and set your new password — the link expires after 60 minutes
Log in with your new password
💡 Don't see the email? Check your Spam or Junk folder. If you requested multiple resets, only the most recent link works — earlier ones are automatically invalidated. Emails may also end up in spam folders if your email provider has strict filtering rules or if Splash emails were previously marked as spam.
Reset Email Not Arriving?
Wait 3–5 minutes — delivery can occasionally be delayed
Check Spam, Junk, and Promotions folders
Make sure you're entering the correct email — try any other address you may have used to sign up
Add support@splashsports.com to your contacts to prevent future filtering
If your email address was added to Splash's suppression list, contact Splash support to have it removed. Once removed, request a new password reset or verification email.
Review your email settings to ensure there are no blocks or filters preventing Splash emails from being delivered. Remove any blocks or filters on Splash messages.
Still nothing? See What to Do if Your Password Reset Email Isn't Arriving for more steps. For additional troubleshooting, consider using an alternative email address to register with Splash. This can help bypass persistent delivery problems with your current email provider.
Why Emails Might Not Arrive
Common Causes
Emails Marked as Spam: If you or your email provider previously marked Splash emails as spam, your email address may have been added to a suppression list. This prevents further emails from being delivered to your inbox.
Spam or Junk Folder Filtering: Sometimes, emails from Splash may be filtered into your spam or junk folder by your email provider.
Email Blocks or Filters: Your email provider or settings may have blocks or filters in place that prevent Splash emails from being delivered.
Steps to Resolve the Issue
Check your spam or junk folder and mark Splash emails as "not spam" to ensure future delivery.
Contact Splash support to remove your email address from the suppression list and request a new password reset or verification email.
Add Splash's sender email address to your contact list to prevent future filtering.
Review your email settings to ensure there are no blocks or filters preventing Splash emails from being delivered.
By following these steps, you should be able to resolve any issues with receiving password reset or verification emails from Splash.
After Resetting
If your browser saved your old password in autofill, update it — otherwise autofill will keep entering the wrong credentials and lock you out again. Go to your browser's saved passwords settings and update or delete the old Splash entry.
Still Can't Get In?
Email support@splashsports.com with your account email and a description of what's happening — we'll get you back in.