Step-by-Step Login Troubleshooting Checklist
If you're having trouble logging in, work through the steps below in order. Most login issues can be resolved by one of these fixes.
✅ Step 1: Check Your Email Address
Make sure you're using the email address associated with your account
Look out for common typos (e.g., .con instead of .com)
If you signed up with Google or Apple, try using those login buttons instead of entering your email manually
✅ Step 2: Disable Autofill
Autofill can enter outdated credentials without you realizing it.
Chrome: Go to Settings → Autofill → Passwords and remove any saved entry for our site
Safari: Go to Settings → Passwords, find and delete the saved entry
Firefox: Go to Settings → Privacy & Security → Saved Logins and remove the entry
Once cleared, type your credentials manually
✅ Step 3: Clear Your Browser Cache & Cookies
Old cached data can interfere with logins.
Chrome: Settings → Privacy and Security → Clear Browsing Data → check Cookies and Cached Images → Clear Data
Safari: Settings → Safari → Clear History and Website Data
Firefox: Settings → Privacy & Security → Clear Data
After clearing, close and reopen your browser, then try logging in again
✅ Step 4: Disable Ad Blockers & Browser Extensions
Ad blockers and privacy extensions can block login scripts from running properly.
Temporarily disable any ad blocker extensions (e.g., uBlock Origin, AdBlock Plus)
Disable other privacy extensions like Privacy Badger or Ghostery
Try logging in again. If it works, whitelist our site in your ad blocker
✅ Step 5: Disable or Pause Your VPN
VPNs can trigger geo-based security checks that block login attempts.
Temporarily turn off your VPN
Attempt to log in again from your regular network connection
✅ Step 6: Try a Different Browser or Device
If the issue only happens on one browser, the problem is likely browser-specific
Try Chrome, Firefox, or Safari as an alternative
Try logging in from your mobile device or another computer
✅ Step 7: Try Incognito / Private Mode
This bypasses extensions and cached data entirely.
Chrome: Ctrl + Shift + N (Windows) / Cmd + Shift + N (Mac)
Safari: File → New Private Window
Firefox: Ctrl + Shift + P (Windows) / Cmd + Shift + P (Mac)
Still Not Working?
If you've tried all the steps above and still can't log in, it may be time to reset your password or reach out to our team.