Thank you for reaching out, and we apologize for any inconvenience this may cause. We completely understand that being asked to submit extra documentation — especially when your friends weren’t — can feel frustrating.
🛡️ Why It's Necessary:
This additional step is part of our commitment to:
Protect your identity
Ensure legal compliance for real-money contests
All users must go through verification. However, based on the information returned by our third-party provider Socure, some users may pass automatically, while others may require manual review.
📥 If You Didn’t Pass the Automated Check:
No worries — it just means we need a bit more info from you to verify manually. This is completely normal and nothing to worry about.
If you have any questions or need help submitting your documentation, feel free to reach out — we’re always here to help! 😊