Thank you for reaching out to us at Splash Sports! Before entering a contest, all users must complete the Know Your Customer (KYC) process. This step ensures we’re meeting legal requirements and protecting your identity.
🧾 What We Collect:
Name
Date of birth
Address
This helps us confirm that you are eligible to participate in real-money contests on our platform.
⚠️ Why You Might Be Flagged for Additional Verification:
A small typo during registration (e.g., name or address)
A recent address change not yet reflected in verification databases
Your account may have been randomly selected for additional review — similar to airport security
While we understand this might feel inconvenient, this process is in place to help keep our platform secure and fair for everyone.
If you have any questions or concerns, please don’t hesitate to reach out — we’re here to help every step of the way!