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What to do if I have a duplicate account, or need to change my email address?

Help with duplicate Splash Sports accounts, email not recognized at login, account merges, and migrated accounts from RunYourPool and OfficefootballPool.

I think I have two Splash accounts — can they be merged?

Yes, in many cases accounts can be merged. Splash Sports enforces a strict 'One Account per User' policy to ensure compliance and streamline account management. If a duplicate account is detected, ensure you log in using the original verified account credentials to avoid login errors.

To request an account merge, first verify your identity on the chosen primary account. Once the account is verified, contact us at support@splashsports.com with: Additionally, check if your accounts are linked to platforms like RunYourPool or OfficeFootballPool. Identifying emails associated with these platforms can help streamline the merge process.

  • The email addresses for both accounts

  • Which account you'd like to keep as your primary

Once we have merged your accounts, all balances and past transactions from your secondary account(s) will be transferred to your primary account. Please note that deposits will be temporarily restricted while your accounts are merged. After your accounts are merged, you may be required to upload verification documents to gain access to your primary account. After merging, you will also have the ability to manage your entries and delete any unwanted ones.

Can I change my account's email address?

Yes, in most cases. Contact our support team at support@splashsports.com with your current account email and the email address you'd like to switch to. Our team will verify your identity and assist with the change. Updating your email address can also resolve conflicts caused by typos or duplicate entries.

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