If your payment went through but your Splash balance hasn't updated, here's what to check before contacting support.
Step 1: Wait a Few Minutes
Most deposits reflect instantly, but some payment methods take a little longer:
Card, PayPal, Venmo, Apple Pay — usually instant
ACH / Bank account — can take 2–3 business days to fully clear
Crypto — depends on network confirmation times, typically 15–60 minutes
If it's been less than 10 minutes for a card or PayPal deposit, wait a moment and refresh your account.
Step 2: Check for a Failed Deposit
Your card may have been declined after the initial charge attempt — this can look like a charge on your bank statement even though the deposit didn't go through. Common causes:
AVS error — the billing address you entered doesn't match your bank's records. Double-check your address including apartment number and zip code, then try again.
Card declined — contact your bank to confirm whether the charge was successful or reversed
Prepaid card — prepaid cards are not supported on Splash
If a charge appears on your statement but the deposit didn't credit, the funds are typically returned automatically within 3–5 business days. Contact your bank to confirm.
Step 3: Check Your Transaction History
Log in at app.splashsports.com → My Account → Transaction History. If the deposit appears there, it's been received. If it's not listed at all, it may not have completed on our end.
Still Having Issues?
Email support@splashsports.com and we'll be happy to help!