If your payment went through but your Splash balance hasn't updated, here's what to check before contacting support.
Step 1: Wait a Few Minutes
Most deposits reflect instantly, but some payment methods take a little longer:
Card, PayPal, Venmo, Apple Pay — usually instant
ACH / Bank account — can take 2–3 business days to fully clear
Crypto — depends on network confirmation times, typically 15–60 minutes
If it's been less than 10 minutes for a card or PayPal deposit, wait a moment and refresh your account.
Step 2: Check the Right Account
If you joined a contest through an invite link, your deposit may be tied to a different email than the one you're currently logged in with. The invite email determines which account receives the funds.
Check the original invite email to see which address it was sent to
Log out and log back in with that email address
Your deposit and contest entry should appear there
Step 3: Check for a Failed Deposit
Your card may have been declined after the initial charge attempt — this can look like a charge on your bank statement even though the deposit didn't go through. Common causes:
AVS error — the billing address you entered doesn't match your bank's records. Double-check your address including apartment number and zip code, then try again.
Card declined — contact your bank to confirm whether the charge was successful or reversed
Prepaid card — prepaid cards are not supported on Splash
If a charge appears on your statement but the deposit didn't credit, the funds are typically returned automatically within 3–5 business days. Contact your bank to confirm.
Step 4: Check Your Transaction History
Log in at app.splashsports.com → My Account → Transaction History. If the deposit appears there, it's been received. If it's not listed at all, it may not have completed on our end.
Still Not Showing?
Email support@splashsports.com with:
Your account email address
The payment method used (card, PayPal, Venmo, etc.)
The amount and approximate date/time of the charge
A screenshot of your bank or payment app showing the charge (if available)
We'll track down what happened and resolve it quickly.