Mobile data may take 1–2 hours to start working after activation. In rare cases, it can take up to 24 hours.
Check the phone first
Restart your child’s phone.
Check that Mobile Data is on and Aeroplane Mode is off.
Check that the plan is active and includes mobile data.
Check the mobile internet settings
Your phone uses access point name (APN) settings to connect to mobile data. Spriggy Mobile uses the Optus network, so the phone may need the settings below.
Menu names can vary by phone and software version. If you can’t find these settings, check Optus Device Help or contact us.
iPhone
Go to Settings → Mobile Data → Mobile Data Options → Mobile Data Network.
Enter yesinternet in the APN field.
Leave the other fields blank.
Restart the phone.
Android
Go to Settings → Mobile Network / Cellular Network → Access Point Names (APN).
Tap Add New APN or the + icon.
Enter these details:
Field | Setting |
Name | Optus Internet |
APN | yesinternet |
MCC | 505 |
MNC | 02 |
APN Type | default or internet |
Leave the other fields blank.
Save the APN and select it as active.
Restart the phone.
Still not working?
Contact us for help with the connection.