The Primary Parent - the parent who signed up and ordered the SIM - needs to activate it in the Spriggy app.
Once your SIM has arrived:
Check that you have the latest version of the Spriggy app.
Log in using your Parent login.
Tap Mobile on the navigation bar at the bottom of the screen.
Tap Activate SIM and follow the prompts to verify ID.
Insert the SIM into your child’s phone and turn it on.
Activation usually takes around 15 minutes, but it can take up to 48 hours. We’ll notify you when the service is connected.
If you need help activating the SIM, contact the team via in-app chat or email.