SQR is committed to maintaining the security and integrity of its services. If you believe you have identified a security incident, vulnerability, or suspicious activity relating to SQR, please report it immediately.
How to Report an Incident
Security incidents can be reported to:
When submitting a report, please include:
• A clear description of the issue
• The email address associated with the account, where applicable
• The approximate date and time the issue occurred
• The relying party involved, if relevant
• Any supporting evidence such as screenshots
Incident Handling and Response
All reported incidents are assessed and categorised based on severity. SQR applies the following response and resolution targets:
Critical
Severe compromise of user identity or trust in the platform. Immediate action required.
Response: Within 1 hour
Resolution: Within 1 business day, or as soon as practically possible with continuous progress updates
High
Significant fraud attempt detected. Users may be affected.
Response: Within 4 hours
Resolution: Within 2 business days
Medium
Isolated or low-risk attempt. Monitoring required.
Response: Within 1 business day
Resolution: Within 5 business days
Low
Attempted fraud blocked by controls, minimal risk.
Response: Within 2 business days
Resolution: Reviewed and closed within 7 business days, unless escalation is required