Complaints Procedure
If you are unhappy with any part of our service, we encourage you to let us know so we can resolve the issue as quickly as possible.
Step 1: Contact Us
Please email support@sqr.id with the subject line “Complaint”, including:
Your full name
A description of the issue
Any relevant screenshots or reference numbers
We aim to respond to all complaints within 2 working days and resolve them within 14 working days.
Step 2: Investigation and Resolution
Your complaint will be reviewed by our support team and, if necessary, escalated to the appropriate department. We may contact you for further information.
We aim to resolve all complaints within 10 working days. If more time is needed, we will keep you informed and provide an updated timeframe.
Step 3: Further Action
If you are not satisfied with our response, you may request a further review. Escalated complaints will be handled by a senior member of our compliance or management team.