Contact: Support@SQR.ID | +44 (0) 1624 815005
If you believe your identity has been misused in connection with SQR’s services, this guide explains what to do and how we will support you.
Contact SQR Immediately
If your SQR account or verification may have been compromised, contact us as soon as possible:
Email: Support@SQR.ID
Telephone: +44 (0) 1624 815005
When contacting us, please include:
Your full name
The email address used during verification
The organisation you verified with (if applicable)
A brief description of the issue
Immediate Steps You Should Take
1. Secure Your Accounts
Change passwords for all important accounts, especially banking, email, and government services.
Enable two-factor authentication (2FA) where available.
Review recent account activity and report suspicious transactions.
2. Report the Fraud
If you are based in the UK:
Report identity theft to Report Fraud via their website or by calling 0300 123 2040.
Inform your bank and any affected financial institutions.
Contact credit reference agencies (Experian, Equifax, TransUnion) to request a fraud alert on your credit file.
Report to the police where financial loss or criminal misuse has occurred.
If you are outside the UK, contact the relevant authority in your country.
How SQR Handles Identity Theft Reports
All identity repair cases are handled under SQR’s documented identity repair and incident management procedures.
Verification
To ensure we are assisting the correct individual, we may request:
Proof of identity (for example, a government-issued ID)
Details of the suspected misuse
Evidence of reports made to Action Fraud or financial institutions, where applicable
Investigation and Remedial Action
Once verified, we will:
Review account access history and system logs
Assess whether misuse occurred within SQR’s service
Take appropriate action, which may include resetting credentials, suspending the account, or restoring legitimate access
Confirm the outcome of our review
Requesting Evidence
If identity misuse is confirmed within SQR’s systems, you may request written confirmation to support your recovery process.
This may include:
A formal statement confirming unauthorised access (where evidenced)
Confirmation of actions taken by SQR
Relevant account activity information where legally permitted
To request this, email Support@SQR.ID with the subject line:
Request for Identity Theft Evidence
and include your case reference number.
Account Recovery Process
If an SQR account has been compromised, we apply additional verification controls before restoring access.
This includes:
Uploading alternative identity evidence different from the document used at onboarding
Verifying the new evidence using our standard verification process
Linking the new evidence to the original onboarding record and associated facial biometric data
Suspending the account where necessary before re-verification
This ensures that only the rightful individual regains access.
Cooperation with Authorities
Where appropriate and legally required, SQR provides information to relevant governing bodies and law enforcement agencies.
Preventative Measures
To reduce the risk of identity misuse:
Use strong, unique passwords
Enable two-factor authentication
Monitor your credit file
Be cautious of phishing emails
Contact SQR directly if you are unsure about any communication claiming to be from us