If you signed up with Apple and chose Hide My Email, your SQUID account will show an address ending in @privaterelay.appleid.com instead of your usual email. 🍏
✏️ Can you change the email on my account?
Unfortunately, we can't change the email on an existing account. To use your own email address, you'll need to create a new SQUID account with that email.
Once your new account is set up, send us the email of your old account and your new account using the Chat with our support team button in the Account section of the app, and we can merge your stamps and Wave Points into the new account. Additionally, the wallet transfer will include stamps, Wave Points, and vouchers, ensuring all your account data is preserved.
🗑️ Deleting your SQUID account
If you need to delete your SQUID account, follow these steps:
Log in to the SQUID account you wish to delete.
Navigate to the Account section.
Scroll to the bottom of the page and select the Delete Account button.
Confirm the deletion when prompted. This process applies whether you created the account with the wrong email address or no longer need it.
🎟️ Buying prepaid vouchers with a Hide My Email address
You can still buy Wave Points prepaid vouchers. When you check out, type your own email address into the email field manually so your voucher reaches you. If you don't, the purchase won't be able to go through.
🔑 Password reset and login troubleshooting
If you encounter issues resetting your password and receive a message stating your email isn’t linked to a SQUID account, it may be because you signed up using Google. In this case:
Select Continue with Google on the login screen.
Authenticate using your Gmail/Google account credentials. This method bypasses the need for a SQUID-specific password.