Here's how SQUID invoicing works, and what happens if a payment doesn't go through. š§¾
š¬ Where can I find my invoices?
Your invoice is emailed to you on your billing date. You can also see a preview of your upcoming invoice in your SQUID Business Portal.
ā ļø What happens if a payment fails?
If a payment fails, please update your payment details as soon as possible. You can follow our guide on how to update your payment details.
If a payment is still outstanding more than 21 days after it failed, your account will be temporarily deactivated, and your SQUID tag will stop working for customers.
ā What happens when my account is reactivated?
As soon as your account is reactivated, your SQUID tags will work again straight away, and all of your customers' stamps and vouchers will be restored to their wallets. Nothing is lost.
š” Need a copy of a past invoice or have a question about a charge? Get in touch with our team and we'll help.