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Where vouchers are stored

🎟️ How to locate your vouchers

You can find all your active vouchers in the Wallet section of the SQUID app.

  1. Open the app and go to your Wallet.

  2. Look for a blue token icon beside a business; this shows that you have one or more vouchers available for that business.

  3. The number underneath the blue token tells you how many vouchers you currently have.

You can also see your vouchers by tapping into a business’s profile via the Discover section. Any available vouchers will be displayed there.

Some vouchers, such as birthday or promotional vouchers, may first appear in the Notifications section.

To collect these vouchers:

1. Go to the Notifications section, located at the top right of the main screen.

2. Tap on the voucher notification to add it to your Wallet.

Note: Once a voucher has been redeemed, it will be removed from your wallet and cannot be added back. Additionally, SQUID does not allow the same account to be logged in on multiple devices, ensuring that vouchers cannot be redeemed from another device without your knowledge.

Troubleshooting Wallet and Account Issues

Please ensure that your app is on the latest update.

If it is, try logging out of your account and logging back in and that should resolve the issue.

If you cannot find a voucher, check the Loyalty Cards or Vouchers sections in your Wallet. Look in the Notifications section to see if the voucher needs to be collected first. Verify the voucher’s expiry date to ensure it is still valid.

You won't lose any of your existing stamps/vouchers by doing this once you log in with the same details and the same sign-in method. If you’ve switched devices and are unable to log in, ensure you use the same login method as before. Restarting the app or resetting your password may also help resolve login issues. If you accidentally create a duplicate account by using a different login method (e.g., "Continue with Apple" instead of email/password), your stamps and vouchers may appear missing. To recover them, log out and sign back in using the original login method linked to your account.

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