Penelope supports an Active Named User licensing model. This means that an agency will have a specific number of active Workers available at one time.

When your contract is ready for renewal, your new contract will include the number of Active Named Users as per your current Active Named User license key. If you have any questions, concerns or require more licenses before your renewal, please contact your Account Manager.

All active Workers in any User Group, except the System Administrator(s), will use a named license. All active Workers that are a System Administrator will not use a license.

System Administrators no longer have to manually add or delete a license key from Penelope. All license keys will now be added and deleted by the Penelope team. Please contact the Penelope Support Team if you need assistance.