If Trusted Devices and Security Questions are enabled, you can use the User Managed Password Reset feature. User Managed Password Reset allows a Worker to reset their own password.

To reset their password, the Worker must enter the verification code that has been sent to a Trusted Device via email or text message along with inputting the correct response to a Security Question.

Enable the User Managed Password Reset Feature

Prerequisite: You must also have 2-Step Login enabled with at least one Trusted Device and Security Questions configured.

1. Navigate to User Setup > Security > Authentication.

2. In the User Managed Password Reset section, click Enable.

Disable the User Managed Password Reset feature

  1. Navigate to User Setup > Security > Authentication.

  2. In the User Managed Password Reset section, click Disable.

Troubleshooting

I can’t enable User Managed Password Reset due to Security Questions

Issue: You receive the following error when trying to enable the User Managed Password Reset feature:

You must have the minimum number of Security Questions set to enable password reset.

Error message indicating the minimum number of Security Questions is required to enable User Managed Password Reset

Possible solution: To enable User Managed Password Reset, you must have at least the minimum number of Security Questions Workers must provide answers for configured in the Security Questions section.

Create and activate at least the number of Security Questions indicated as the minimum required (for example, 3 questions as shown in the example configuration below).

Did this answer your question?