To reset your password from the login screen in Penelope your System Administrator must enable and configure the User Managed Password Reset feature.

Once enabled you can reset your password using your trusted device/s and a verification code (received by email or SMS). It is also possible to change your password from your Worker Profile. For further information click here.

Important Information

When resetting your password it is important to remember the following:

  • There are a set number of PINs that can be generated on a daily basis for each Worker. If this number is exceeded it will not be possible to reset your password. For information on the maximum of PINs that can be generated each day contact your System Administrator.

  • Usernames are case sensitive. This is very important! If the incorrect username is entered you will not receive a PIN.

  • A verification code will be sent to your trusted device/s. Do not navigate away from this page until the PIN has been entered (if you do the PIN will not work). This includes awaiting PINs that are to be generated by your System Administrator.

  • There must be an email address under your Personal Message Settings to receive your PIN. So you can set your password and login for the first time this will be added by your System Administrator.

  • If you do not receive your PIN please check your Junk Mail.

Resetting your Password

Follow the steps below to reset your password:

  1. Browse to Penelope in your preferred web browser.

  2. Click Reset account password.

  3. In the User name field type your user name.

  4. On your keyboard press Enter.

  5. In the Verification code field type the verification code that was sent to your trusted device.

  6. On your keyboard press Enter.

  7. In the New password field type a new password.

  8. In the Confirm password field type the new password again.

  9. On your keyboard press Enter.

Setting Up Trusted Devices

Set Up a Trusted Email Address or Phone Number

Your System Administrator must enable 2-step logins using trusted devices. The next time you log in to Penelope, you will be prompted to type the trusted email address and/or SMS phone number.

Before you begin: Browse to your Penelope database. When prompted, type your User name and Password.

  1. If applicable, in the Email field type a trusted email address.

  2. If applicable, in the SMS field type a trusted SMS phone number.

  3. On your keyboard press Enter.

Update a Trusted Email Address and/or SMS Phone Number

You must be logged into your Penelope worker account.

  1. In the My Profile sidebar click View My Profile.

  2. In the Personal Message Settings section click Edit.

  3. In the Email field type a trusted email address.

  4. In the SMS field type a trusted SMS phone number.

  5. Click Save.

Setting Up Security Questions

Set Up Security Questions Responses for the First Time

Your System Administrator must enable 2-step logins using security questions. The next time you log in to Penelope you will be prompted to provide answers to a number of questions.

Before you begin: Browse to your Penelope database. When prompted and type your User name and Password.

  1. Complete one of the following options:

    1. To respond to the first available question, in the answer field type a response.

    2. To choose a different question to answer click the arrow buttons next to the question. In the answer field type a response.

  2. Click Add.

  3. Repeat steps 1 and 2 until you have created responses for at least the minimum number of questions required by your System Administrator.

  4. Click Send.

Update Your Security Question Responses

You must be logged into your Penelope worker account.

  1. In the My Profile sidebar click View My Profile.

  2. In the Security Questions section press the (-) icon to delete the security question you no longer want to use.

  3. In the Security Questions section click Add.

  4. In the Question drop-down list select a question to configure.

  5. In the Answer field type an answer.

  6. Click Save.

Depending on how many security questions your System Administrator has required you to set up, repeat steps 2-5.

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