General settings are high-level settings that affect External Communications. These security settings are configurable from a System Administration account in Penelope and are available in the External Communications section > Settings tab.

General External Communication Settings Reference

Setting

Description

Notify User Category of general errors

An option to specify which User Category general error messages should be sent to. For example, sending a message to an invalid mobile phone number or email address.

A User Category is a grouping that a Worker can be assigned to (comparable to an email distribution list). As User Category options are a user defined, you can create a User Category specifically for receiving errors associated with email distribution from Penelope, or you can use an existing category.

Configure General Settings

  1. Navigate to System Setup > External Communications and click Edit.

  2. From the Notify User Category of general errors drop-down, select which User Category you would like to receive error message notifications.

  3. Click Save.

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