SMS Settings Reference

Setting

Description

Test

A tool to test the SMS settings that you've configured.
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To test your SMS settings, you will need to enter a real mobile phone number where you'd like to receive the test SMS message. The test is considered successful if you receive the text message at the phone number entered. Please note that you will need credits on your gateway account for the test to work.

Enable / Disable

A tool to enable or disable the use of the SMS component of External Communications. This setting is database-wide (i.e. it is applicable to all clients and workers regardless of their individual message settings).

Gateway

The gateway provider with whom you have registered. An SMS gateway allows a computer to send or receive SMS messages. The gateway provider is a company you register with to be able to send SMS messages from Penelope via a gateway to a specific phone network that then sends the actual text message to your worker or client.
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​Review the list of compatible SMS gateway providers. Each provider has their own coverage areas, pricing, services and mobile companies that they work with. To help you evaluate which option is most suitable for your agency, please review the Compatible SMS providers topic.

URL

The URL provided by your gateway provider (available once you set up your account). The URL is the web address used to connect to the gateway provider.

Prefix

The country code for the phone numbers you will be sending SMS messages to. Common country codes include:
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If you provide service only in one country, enter your country code. If you provide services in multiple countries or will be sending SMS messages to phone numbers from multiple countries, leave the Prefix field blank. Instead, you will need to add the country code to each client and/or worker's mobile phone number.
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​Note: If you will be sending SMS messages to multiple countries, you may consider also modifying the Default Phone Number Mask setting to include a segment for the country code. For example, x(xxx)xxx-xxxx. For more information about modifying the Default Phone Number Mask field, see the Agency Settings topic.

Username

The username for your account with your gateway provider.

Change Password/Key

The password/key for your account with your gateway provider.

API ID

For Clickatell accounts only, the API ID value as provided by Clickatell. The API (Application Program Interface) specifies how software components should interact. Clickatell requires an API ID in addition to the URL and account information.

Allow Multiple SMS

When checked multiple SMS messages will be sent if the character limit exceeds 160 characters. If this is left unchecked the message will be truncated at 160 characters. Important: Your SMS gateway provider may charge more for sending multiple SMS messages. Please contact your provider for more information.