Support is available Monday - Friday, 8:00 AM to 8:00 PM EST.

Our AU Support team is available Monday - Friday, 9:00 am AEST - 5:00 PM AEST to handle Australian cases and any other critical case.

For questions specific to product support, please log in to your software application to get help from a product specialist.

Important: For all other inquiries—including questions related to billing, sales, or account management—please visit Support.

Chat is available for all users inside the product. The chat tool on our site is powered by an AI assistant, which is available to help answer your questions 24/7. It's designed to provide fast, helpful information drawn from our support documentation.

If your question can't be answered by the assistant or you need further help, you’ll have the option to submit your question directly to our support team.

Please see this article for more details.

Create Support cases, view previous Support cases, and access our free Help Center through the Customer Portal!

Note: To view Support Cases, users will be required to have a login.

To access the Customer Portal, visit this link or the button below.

This will redirect you to https://help.bonterratech.com/help. To learn more about the Customer Portal, visit the article below.

You can email support at this address: penelope@bonterratech.com

Visit this page on the Bonterra website to learn more.