Read the article below to learn how to contact our support team.

Looking for information on Support SLA's? Visit this page on the Bonterra website.

Your account manager is well informed on all our support add-ons. Please reach out to the Account Management team here to learn which package might be best for your organization.

An Advanced Support Consultant (ASC) is a dedicated, subject-matter expert who partners with you. It is client-led consultation and provides one-on-one help.

Choose a block of support hours and work with your ASC to prioritize services that align to your objectives and needs. Consider the menu of services that include configuration services, reporting development, and utilization of best practices. Customization of packages is available as needed. Learn more here.
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If you would like to learn more about any of the Support Add-On packages or you do not see a package that fits your need, please contact the Account Management team here.