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Penelope Packages and Add-Ons | Advanced Support Consultant
Penelope Packages and Add-Ons | Advanced Support Consultant
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Advanced Support Consulting

An Advanced Support Consultant (ASC) is a dedicated, subject-matter expert who partners with you. It is client-led consultation and provides one-on-one help.

Choose a block of support hours and work with your ASC to prioritize services that align to your objectives and needs. Consider the menu of services that include configuration services, reporting development, and utilization of best practices. Customization of packages is available as needed:

Silver Package Details

  • The ASC Silver package is a fixed price, pre-scheduled consultation provided by Advanced Support Consultant (ASC) resources for 15 hours per year.

  • Within the ASC Silver package, the ASC will pre-schedule monthly calls in collaboration with client needs, remaining hours can be used for additional calls, deliverables, or ad-hoc requests.

EXAMPLES OF ASC SERVICES INCLUDE THE FOLLOWING:

  • Check-in calls with your ASC to review goals, deliverables, open cases or defects

  • Configuration enhancements to system workflows, action triggers and features

  • Train new end users, provide feature focused refresher to improve existing skills

  • Provide program and services expansion consultation

  • Support your end user manual development

  • Data validation checks and review with end users

  • Demonstrate new features and functionality, and how to leverage them for your organization

  • Document configuration changes in the system

  • Annual audit to identify areas for improvement

If you would like to learn more about any of the Support Add-On packages, please contact the Account Management team by visiting Support.

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