Support for agencies on a supported version of Penelope, using a supported browser, and with unaltered source code or database.

Answers to general questions regarding functionality or features in Penelope.

One system administrator password reset request

Access to our help center, our exhaustive and regularly updated database of help materials, assistance with processes or features

Basic advice regarding how to achieve a desired result or process within Penelope (not including consideration of current organizational processes.)

Advice on how to use various irreversible functionality, such as Document locking

Support for agencies on an unsupported version of Penelope, using an unsupported browser or with altered source code or database.

End-to-end process walkthroughs or explanations, whether during a single conversation or over time

More than one system administrator password reset request

One-to-one assistance with processes that are currently fully documented in our help center

Advice regarding implementing complex processes, with consideration to your organization’s overall use of Penelope.

Re-ordering of your Individual User Defined fields within Penelope.

Unlocking locked Notes or Documents

Locating fields/tables within the database while using ODBC account

Database backup restoring process/training

Tableau troubleshooting

As per our discretion, assistance for agencies on an unsupported version of Penelope, using an unsupported browser or with altered source code or database.

Training on all areas of Penelope.

Password resets

Creation of custom documentation, taking into consideration processes and methods unique to your agency.

Business analysis, including a thorough overview of your agency’s processes and methods of using Penelope.

Re-ordering of your Individual User Defined values table.

As per our discretion, unlocking a Note or Document.