In February 2025, we launched our Insights page for Game Masters. This page gives Game Masters a look into their standing on the website across 5 different metrics for the last 14 days.

This page is something that will evolve and change as the website evolves and changes! If you feel like anything is not accurately reflecting your GMing, or you have feedback about what or how things are presented, please send an email to support@startplayinggames.com.

First Session Reliability measures how reliably you are able to quickly get players into your games, after they request to join. Players who have a verified session with you within 14 days of their request to join the game will positively impact this metric, so do your best to respond quickly, and get new players started as soon as possible!

Retention Rate measures if your players are continuing to play more sessions, either with you, or another GM on StartPlaying. Players who book another game on the site within 14 days of their last transaction with you will increase your Retention Rate. Always give your players an awesome experience at your table, encouraging them to want to play again, and your Retention Rate will continue to go up!

Onboarding Success Rate measures how likely a brand new player is to play in a second session after their first game on StartPlaying. If you are the first GM that a player plays with on the site, and they have a second verified session within 14 days of their first one, your Onboarding Success Rate will be positively impacted.

Tilt Rate measures how reliably you are able to quickly start a game, after the first player requests to join. Adventures that have at least one verified session within 14 days of the first player requesting to join, will positively impact this metric, so always do your best to get games started quickly once a player requests to join!

Time to Tilt measures the time it takes for a game to have its first verified session, after the first player requests to join. The sooner you are able to get a game started with your players, the better this number will be!

No, these 5 metrics do not impact your searchability. They are pieces of information for you to use as you fine tune your Professional GMing craft.

No, these 5 metrics are only visible to you. Your players and other Game Masters cannot see these stats.

Some metrics will naturally show 0% or low figures depending on how you run your games — this doesn't mean something is wrong. Here's what to expect for each:

This is the most common source of confusion. Onboarding Success Rate only tracks players who have never played on StartPlaying before. It measures whether your table is their first experience on the platform, and whether that experience was good enough to bring them back.

If you primarily run games with returning StartPlaying players rather than brand new ones, your Onboarding Success Rate will show 0%, and that's completely expected.

It's not a reflection of your quality as a GM. It simply means you aren't being measured on this metric right now because the conditions that trigger it (a first-time SP player at your table) haven't occurred in the last 14 days.

Example: A GM with 1,200+ sessions and 100+ five-star reviews can show 0% Onboarding Success Rate if their table is made up entirely of experienced SPG players. That 0% is accurate, it just doesn't apply to their situation.

Tilt Rate measures how often your games reach their first verified session within 14 days of the first player joining. A lower Tilt Rate typically means one of the following:

If you schedule games well in advance or run longer-fill campaigns, a lower Tilt Rate may simply reflect your booking style rather than a problem to fix.

Retention Rate tracks whether your players go on to book another game on StartPlaying within 14 days of their last session with you or any other GM. If a player takes a longer break between games, or plays infrequently, they won't contribute to this metric even if they had a great experience at your table.

For GMs who run long campaigns with established players, Retention Rate can appear low simply because satisfied players aren't urgently booking their next game within the 14-day window.

This metric can dip if you have open adventures that are taking longer to fill, or if there's a gap between when a player requests to join and when the next session is scheduled. Keeping your adventure schedules current and responding promptly to join requests will help keep this metric healthy.

If something looks wrong — for example, a metric that should be tracking your activity isn't showing any data — it's worth reaching out.

Email support@startplayinggames.com and the team can take a look. The Insights page is designed to evolve, and your feedback helps improve it.