So you've decided to become a Game Master on StartPlaying, congrats! We welcome you to The Guild of Many Tables (our community)!
One of the most important things you'll do during your set up your Payouts profile and attach your bank account. Note that StartPlaying takes a 15% booking fee from each game on the site.
Where to Add your Bank Account as a GM
1. Navigate to your Payouts page
2. Select your Account Type
You have the option of either Individual or Company.
3. Fill out the Information for your Individual or Company Account
Type in your first name, last name, and select your country if you are an individual account.
Type in your legal business name and select your country if you are a company account.
4. Click Continue to Stripe to be taken to Stripe to finish the verification process
You will be taken to a different webpage to finish your identity verification with Stripe
Stripe Verification Process
NOTE: Your verification process may look slightly different depending on your country and what personal data Stripe needs for identity verification
Enter in your Mobile Number and your Email Address
Verify Your Phone Number
Stripe will text the phone number you provided a 6 digit code. Enter it into the boxes below.
Note: Don't share this code with anyone, Stripe employees will never ask you for this code.
Verify Your Personal Details
Enter in your legal name, date of birth, home address, and the last 4 digits of your SSN
On the next page, Stripe will ask you to confirm your full SSN with your legal name
Business Details
If you have a website associated with your professional GMing business, you can put that here!
When in doubt, put in your profile link from StartPlaying or a social media profile link 😁
Add an Account for Payouts
Enter in your bank account's routing number and account number for whichever account you'd like to use for StartPlaying payouts
Review and Submit
This page will give you one last chance to review all of the information you entered, before hitting "Agree and submit"
Your Identity is Verified
Once you finish with Stripe, your bank account information will show on your Payouts page, along with your "Balance."
Troubleshooting
Failed Payouts
If a payout fails on StartPlaying, the funds are returned to Stripe, and you will need to update your bank account details to resolve the issue. To do this:
Go to your Payouts section in your StartPlaying account.
Click the three dots next to your bank account to open the options menu.
Select Update Account and update your bank information.
Important: Avoid selecting the “Delete Payout Profile” option, as it may interfere with the payout process and put your funds at risk.
Using Converted Credits for Unpaid Balances
In cases where you have unpaid balances on StartPlaying, you can use your converted credits (e.g., credits from earnings) to pay them off. To do so:
Go to your Payment Settings page on your StartPlaying account.
Click Pay My Balance to start the payment process.
Your available credits will be automatically applied to settle the unpaid balance.
I Am Having Trouble Uploading My ID
If you are having difficulties uploading your ID to Stripe, check out this Stripe Support page: Troubleshooting ID upload for identity verification
My Country Isn't Listed
If your country isn't listed/available in the drop-down menu, it's likely because Stripe doesn't support cross-border transactions from the US to your country. It might also mean your country's bank accounts have a field that is giving us trouble in the code base.
We are currently unable to provide financial or legal advice, or instruction in connection to setting up Payouts to countries that are not supported by Stripe at this time. As Stripe continues to expand the countries that they are able to provide support to, we will also expand the list of supported countries on StartPlaying.
Updating My Bank Account
To update your bank account on StartPlaying:
Go to your Payouts page
Click the 3 dots next to your bank information
Click Update Account
Follow the prompts on Stripe to update your account
If you run into any trouble, please email support@startplayinggames.com.
Once the bank account details are updated, Stripe will automatically retry the payout, and the funds should process successfully to your account.