To request a refund on StartPlaying, start by contacting your GM directly. If they are unable to help, the StartPlaying support team can assist. All refunds are issued as StartPlaying site credit by default.
Before requesting a refund, check whether your situation is covered by the Refund Policy.
Refund Process
Step 1: Contact Your GM for a Refund
Your GM can issue a refund directly from their Payouts page for up to 14 days after the charge. This is the fastest way to get a refund resolved.
When you reach out, let them know:
The date of the session
The reason you are requesting a refund
Step 2: Contact Support, If Needed
If you don't hear back from your GM within 24 hours, or if your refund request was refused and you believe it falls within the Refund Policy, contact the StartPlaying support team at support@startplayinggames.com.
Include the following in your email:
The email address on your StartPlaying account
The name of the Game Master
The name of the Adventure
The date of the session
Screenshots of your conversation with your GM
The reason you believe a refund should be issued
What if I have a failed payment that needs to be refunded?
If you have a failed payment on your account that shouldn't have gone through, contact your GM and let them know.
Your GM will then reach out to the support team on your behalf, as failed payment refunds can only be processed by StartPlaying directly.
You can also contact support@startplayinggames.com directly if you are unable to reach your GM.
Can I get a partial refund?
Partial refunds cannot be issued by your GM. They can only issue full refunds.
If you need a partial refund, contact support@startplayinggames.com and the support team can assist.
Will my refund go back to my card?
Refunds are issued as StartPlaying site credit by default.
If you need a refund returned to your original payment method instead, mention this when contacting support and the team can look into it for you.