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How do coupons work?

Written by Paul Murphy
Updated over 3 years ago

Make sure you apply the coupon before you book, and keep in mind that if you cancel a reservation, the coupon can’t be used again.

To use your coupon:

  1. Click Enter a coupon (below your payment method) on the checkout page

  2. Choose a coupon or enter your coupon code and click Apply

Additional details

  • You can’t apply a coupon after you book: Even if you contact Staybnb Support, we can’t apply a current or expired coupon after you’ve booked a reservation (future or past). Coupon codes can only be entered on the booking page when making a reservation; they can't be applied retroactively.

  • If you cancel, coupons are not refundable : Refunds are based on the Host’s cancellation policy, and we can’t restore or reissue a coupon you redeemed in the past.

  • Expiration dates can’t be adjusted: Once a coupon has expired, it’s not possible to extend the expiration date or to get a replacement coupon. Expired coupons can't be used toward past reservations.

  • Limit one coupon per reservation: There’s no way to apply multiple coupons.

Tip: You may be able to check your coupon amount (and the expiration date) on the payments page in your account.

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