At Staybnb, the safety and security of our guests is a top priority.
We want you to be confident that people on Staybnb are who they say they are. We do this by verifying the identity of guests and Hosts before they can list a property or book a stay.
Find out more about how we’re committed to creating a safe and trusted community around the world.
How we check IDs
When you book a stay – or when you become a Host – we may verify your personal information, such as your legal name and address, phone number and other contact details.
We may also ask you to provide us with:
Legal name, address and/or other personal information. Often, these are sufficient for us to verify your identity.
Photo of your Government ID. This could be a driving licence, passport, identity card or visa. Learn more about types of Government ID.
Selfie. We may need to ask you for a photograph in case we are unable to verify your Government ID. If you can’t provide a selfie that matches your Government ID, you can contact us for an alternative verification method.
Learn more about the identity verification process.
How we manage your data
Only authorised Staybnb employees can access the information you submit. All information is stored and transmitted using secure encryption. We keep your data only for as long as needed to comply with applicable laws and other legal requirements, including:
Time necessary to meet safety and anti-fraud requirements
Upholding Staybnb’s community guidelines
Compliance with anti-money laundering requirements
Compliance with payments and tax laws
We delete personal data consistent with applicable law when a data subject rights deletion request is processed. Check out our Privacy Policy.