There are number of reasons why you might have received one or more strikes:
Uniform: Wearing the incorrect uniform for a Stint.
Lateness: Not checking in on time for your Stint.
Cancellations: Cancelling a Stint without providing 24 hours' notice.
Leaving Early: Leaving a Stint early without notifying anyone at the business.
Unresponsiveness: Failing to respond to a Standby Stint call.
Gross Misconduct: Displaying unacceptable behaviour during a Stint.
Poor Performance: Demonstrating below-average performance during a Stint.
No Confirmation: Not confirming your attendance for a Stint.
Remember! If you receive 3 strikes, your account will be deactivated and you will no longer be able to use Stint.
You’ll be notified by email if you receive a strike.
The email will outline the reason for the strike, and the number of strikes on your account. As a reminder, here are the following behaviours that result in a strike:
After receiving a strike, there’s a 3-day window if you need to appeal it. You can do so via our live chat function in the app. Instructions will also be provided in the initial strike email.
We really appreciate your commitment to upholding a reliable and professional Stint experience!
Here's a full breakdown of our Strike System:
Rule | Description | Strikes |
Running late | You are late to your Stint. | ✖️ |
Incorrect uniform | You are wearing incorrect uniform, or have not adhered to rules relating to jewellery or false nails.
If you are sent home for wearing the wrong uniform, you will not get paid. | ✖️ |
Unresponsive standbys | You are unresponsive for a Standby Stint | ✖️ |
Cancel 12-24 hours before | You cancel your Stint 12 to 24 hours before the start time. | ✖️ |
Cancel 6-12 hours before | You cancel your Stint 6 to 12 hours before the start time. | ✖️✖️ |
Leaving early | You leave your Stint early without permission. | ✖️✖️ |
Cancel less than 6 hours before | You cancel your Stint less than 6 hours before the start time. | ✖️✖️✖️ |
No confirmation | You do not confirm attendance in-app more than 2 hours before the Stint starts. | ✖️✖️✖️ |
Leaving extremely early | You leave your Stint early without permission, completing less than 75% | ✖️✖️✖️ |
Repeated poor performance | You receive 2 bad ratings (1*-3*) from separate businesses within your last 5 Stints. | ✖️✖️✖️ |
Gross misconduct:
No show | You accept a Stint but don't attend or cancel less than 6 hours before the start. | ✖️✖️✖️ |
Stealing | You steal from the business (for example, drinks, food or personal items). | ✖️✖️✖️ |
Deliberate misuse | You are in breach of our Terms and Conditions:
| ✖️✖️✖️ |
Drinking alcohol on a Stint | You cause a serious incident (legal matter) by drinking on a Stint. | ✖️✖️✖️ |
