How do I securely access my Stobox 4 account from a new device?
When you attempt to log in to your Stobox account from a new device, you may see a verification page or encounter prompts to verify your access. These measures are in place as part of Stobox 4 security protocols to prevent unauthorized access. Below, we explain why this occurs and guide you through the steps to securely access your account.
Note that by "device" we mean physical devices (phone, laptop, desktop) and browsers (Chrome, Edge, Safari, Opera, etc.) Read more>>>
Why does Stobox 4 require verification for new devices?
Stobox 4 implements additional security measures whenever you log in from a device that hasn’t been previously associated with your account. This is done to ensure that your account remains secure and protected from potential unauthorized access.
How to log in to your Stobox 4 account on a new device
To gain access to your Stobox 4 account from a new device, you have two main options:
Option 1: Approve access from a connected device
If you have access to a device already connected to your Stobox 4 account and want to have access to it from another device or browser, follow these steps:
Log in to your account on the new device.
A “Connect a new device” request will appear.
Approve this request on your currently connected device.
Generate a backup file on the newly connected device.
Your backup file on your original device remains valid.
This method is both simple and secure, as it relies on the verification of a recognized device.
Option 2: Use a backup file
If you don’t have access to another connected device, you can use the backup file that was generated during your account setup. Follow these instructions:
On the new device, choose the 'restore access' on the Connect a new device page.
Locate and upload your backup file to authenticate your account.
Once uploaded, generate a new backup file. After that access will be granted to your account on the new device.
Your backup file on your original device becomes invalid.
Important: Avoid using public systems (e.g., libraries or internet cafes) when logging in with your backup file, as this poses potential security risks. ,
Additional Tips for Ensuring Account Security
Keep your backup file stored in a few secure, private locations, including cloud storage.
Avoid sharing your backup file with anyone to maintain the integrity of your account.
Regularly review and update your security settings within the Stobox platform.
By following these steps and guidelines, you can securely access your Stobox account from any device, ensuring your account stays safe and protected.