There are a few ways to remove a customer from a unit:

Select their Subscription and press the three dots beside the Unit ID, and select Deallocate.

Select the relevant unit on the Map and press deallocate.

You can use our Auto-deallocation feature to have your customers be automatically removed from their unit(s) at the end of their move-out day. Learn more.

Stora will sync automatically after deallocation to ensure the customer will no longer have access to their unit, and it is now available to be allocated to another customer.