This article will guide you through several methods for removing a customer from a unit.

From their Subscription

Select their Subscription, press the 3 dots beside the Unit ID, and select Deallocate.

From the Map

Select the relevant unit on the Map and press Deallocate.

Automatically with auto-deallocation

You can use our Auto-deallocation feature to have your customers automatically removed from their unit(s) at the end of their move-out day. Learn more.

Note for Smart Entry users:

Stora will sync automatically after deallocation to ensure the customer no longer has access to their unit and it is now available to be allocated to another customer.