Occasionally, customers may cancel prematurely or need to retain the unit for an extra period of time after cancelling.

You may occasionally have customers that have cancelled by accident or have had their plans change. In this instance, we cannot 'un-cancel' it, and you will need to recreate the subscription. As the customer details are stored in the system, you can do this easily and quickly without any disruption to the customer, and you can opt not to send any booking confirmation/move-in emails.

The customer may have cancelled but needs the unit for an extra week or so. Customers are billed in advance, usually 4 weekly or monthly. You can create one time invoices to charge for time. This is useful if the customer wants to stay an extra week without having to pay the full month's fee and wait for a refund. Simply create an invoice for whatever amount is needed and charge instantly to the card on file. You can also email the invoice to customers who pay via bank transfer, etc.

(If using a smart entry system, just keep your customers allocated until they move out.)