Occasionally customers may cancel prematurely or need to retain the unit for an extra period of time after cancelling.

You may occasionally have customers that have cancelled by accident or have had their plans change. In this instance we cannot 'un-cancel', and you would need to recreate the subscription. As the customer details are stored in the system you can do this easily and quickly without any disruption to the customer, and you can opt not to send any booking confirmation/move in emails.

The customer may have cancelled but needs the unit for an extra week or so. Customers are billed in advance, usually 4 weekly or monthly. You can create one time invoices to charge for time. This is useful if the customer wants to stay an extra week without having to pay the full months fee and wait for a refund. Simply create an invoice for whatever amount is needed and charge instantly to their card on file. You can also email the invoice to customers that pay via bank transfer etc.

(If using a Smart entry system just keep your customer allocated until they move out.)