This article will explain how you can keep track of non-payers via the Stora backoffice.
Awaiting payment
The Awaiting Payment widget on your dashboard shows you the total outstanding balance on all open invoices.
Clicking on this widget will show the list of your open invoices within the last 12 months.
Customers
Customers are emailed when their payment fails (Card payments), so they are made aware at the point it fails.
Smart Entry Solutions
If you're using an integrated smart entry solution, you can set the unit to overlock automatically when the payments fail. This will turn the unit red on the map.
Overlock Manually
You can manually place an overlock on the unit to indicate an issue with payment for sites not integrated with smart entry.
Invoices Tab
Using the invoices tab in Stora, you can filter the different statuses, including the following:
Draft - Invoices are generated when the previous invoice/invoices have continuously failed. They can be charged by clicking into the invoice in Stripe.
Open - Invoices that are still outstanding or where payment has failed.
