Going live with payments
Stripe is the system for taking payments from your customers. You can use an existing Stripe account or create a new one through Stora.
When you're ready to go live, select the Get Live button from your Storefront and request to Convert to Live.
Once that is complete, use the Setup payments button, select the appropriate options and follow the steps on the screen.
How to apply recommended Stripe settings
We recommend updating these Stripe settings after connecting your Stora and Stripe accounts.
Subscriptions and Emails
1. Access your Stripe account and select the settings cog. Then select Billing, followed by Subscriptions and emails.
2. Next, scroll down to the section 'Manage failed payments' where you can configure payment attempts and settings.
You can alter the retry schedule for failed payments. Select Use Smart Retry policy for subscriptions and set it to 8 times within 2 weeks.
Customer emails section - Select Link to a Stripe hosted page.
Please ensure you update the 'Subscription Status' option to leave the subscription as overdue/past due/unpaid.
Save your changes.
3. We also recommend switching off the 'email finalised invoices to customers' option to allow for more flexibility and control from the Stora system.
Invoices
We recommend disabling the Direct Debit payment option on your invoices, as this is an option that only pays that invoice in the result of the payment failing. (This does not effect the ability to create Direct Debit paying subscriptions from your back office or Storefront).
1) Go to Stripe Settings > Billing > Invoices as below:
2) Scroll down to the Default payment terms option, and select Manage.
3) You can then toggle off the Direct Debit option.
If you're moving customer from your previous system we also recommend turning off the 'Link' payment option in Stripe until that aspect is complete.