Viewings Report
The Viewings Report gives you a clear picture of your viewing activity over any time period. Use it to track how many viewings are being booked, completed, cancelled, or missed - and to see which agents are driving the most activity.
Whether you're monitoring team performance, spotting trends, or pulling data for a client review, the Viewings Report puts everything in one place.
To access the report, head to the Reporting section in the left side hand panel and look for the Viewings section.
You'll find three reports here: Viewings Overview, which displays your viewings data in graphs, Viewings DataTable, which presents the same data in a table format, and Viewing to Offer Conversion, which matches each viewing to any offer that followed on the same property. This article covers the first two - for the third, see our Viewing to Offer Conversion Report help article.
Both reports can be filtered by branch, viewing type (Sales or Lettings), and date range. Select your filters and click Apply to refresh the data.
Viewings Overview
The Viewings Overview shows four headline figures for the selected timeframe.
Booked - viewings that were confirmed or completed during the period
Completed - viewings marked as completed, based on the scheduled viewing date
Cancelled - viewings that were cancelled, based on the scheduled viewing date
No Show - viewings where the applicant did not attend
Below the headline figures, three bar charts break the data down further.
Confirmation Method - how viewings were confirmed (SMS, WhatsApp, Instant Book, by the agent, by the vendor, or Block Viewing)
Booked By - the number of viewings booked by each agent (or by a consumer directly)
Completed By - the number of viewings completed by each agent
On any chart, click View Data to open the Viewings DataTable filtered to that chart's data.
Viewings DataTable
The DataTable shows your viewings in a sortable table highlighting the address, branch, viewing date, booked by, consumer name, completed by, status, date booked, type (Accompanied or Unaccompanied), and confirmation type.
Clicking on a property address will take you directly to that property's page. And clicking View Charts will switch you back to the Viewings Overview.
The viewings data table can also be exported to CSV using the 'export' button at the top right.
Note - To access the export button you will need a role with the permission 'Allow this user to export data from Street' enabled.
For more information, see our Roles and Permissions help article.
Exporting to CSV includes additional columns not shown in the table — Owner Name, Owner Email, Applicant Name, Applicant Address, Applicant Email, and Applicant Phone Number. Postcode is included as part of the Address shown in the table itself.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!