The DPS Deposit Integration is being rolled out gradually.
DPS Custodial Integration
Street connects directly to the DPS Custodial deposit scheme, so you can register deposits with DPS straight from Street without re-entering the details in the DPS portal.
Note - This integration is for DPS Custodial deposits only. It can't be used for deposits protected with DPS Insured.
What the Integration Does
The DPS Custodial Integration registers your deposits with DPS. DPS can't send a deposit's status back to Street, so once a deposit is registered:
You'll need to record the deposit's protection in Street yourself once you've paid DPS.
Repayments and disputes are handled in the DPS portal.
Street won't check the deposits you already hold against DPS when you connect.
Before You Connect
You'll need an active DPS Custodial membership, and the following details from DPS:
Client ID and Client secret - your API details from DPS.
Agent account number - your 7-digit DPS agent account number, from your DPS account manager.
DPS Custodial must also be set up in Street as a custodial deposit scheme. For more information, see our Accounting (Settings) help article.
Note - To open the Integrations page you'll need a role with the 'Allow this user to manage company integrations.' permission, and to connect a deposit scheme you'll need the 'Allow this user to manage company general settings.' permission. For more information, see our Roles and Permissions help article.
Connecting DPS Custodial
Go to Settings (the cog icon in the top right corner of your screen) and scroll down to Account Administration > Integrations.
Click 'DPS Deposits'.
Open the 'Configuration' tab and click 'Add deposit scheme'.
Choose the deposit scheme from the drop-down, enter your Client ID, Client secret and Agent account number, and save.
Note - There is a separate Integrations page for calendar syncing. If you only see the Calendar Integration, make sure you're on the Integrations page under Account Administration, right at the bottom of your settings.
Street checks your details with DPS before connecting. If they can't be verified, check they've been entered correctly and try again.
Each connected scheme shows on the integration page. From the three dots you can 'Delete' the connection. If you delete a connection, you'll need to re-enter the details to connect it again.
Tip! If you have more than one DPS account (for example, one per branch), set each one up as its own deposit scheme in Street and connect them separately. Deposits are registered using the connection for the scheme selected on the deposit.
Registering a Deposit
Add the deposit to the tenancy as normal, choosing the connected DPS Custodial scheme. For more information, see our Adding a Deposit help article.
Once the deposit has been received, Street sends the details to DPS automatically and the deposit shows as 'Registration pending'. The deposit card will show 'Registration details will appear here once confirmed by the scheme.'
Note - Registering the deposit doesn't pay it. Pay the deposit to DPS by bank transfer using the reference DPS gives you, then record the deposit's protection in Street.
If registration fails
If DPS can't register the deposit, the deposit card will show 'Failed to register' and 'Deposit not registered', with details of what needs updating. Once you've corrected the details, click 'Retry registration'. If DPS rejected your connection details, click 'Open integration settings' to check them.
Common things to check:
The tenancy has a tenant marked as the lead tenant.
The property is in England or Wales. DPS Custodial can't be used for properties elsewhere.
Note - The deposit amount can't be changed once received. Any amendments or top-ups need to be made in the DPS portal.
End of Tenancy
Repayments and disputes for DPS Custodial deposits are handled in the DPS portal. For more information on refunding a deposit in Street, see our Refunding a Deposit help article.
If a Tenancy Doesn't Go Ahead
Deleting a deposit in Street doesn't cancel it with DPS.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!