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Rent Reminders

How to automatically remind tenants before their rent is due.

Written by Hannah Sullivan

Rent Reminders

Rent reminders let you automatically remind tenants that their rent is due, before it's due, rather than only contacting them once it's late through the Rent Arrears workflow.

Once switched on, Street sends a reminder to every tenant on the tenancy each morning on the day you choose, quoting the amount still outstanding on that rent charge. Tenants who have already paid won't be reminded, and tenants who have paid part of it will see the balance left to pay.

Setting up rent reminders for your whole company

  1. Head to Settings > Company Settings > Accounting > General.

  2. Under Rent reminders, switch on Remind tenants before rent is due.

  3. Under When the reminder is sent, choose from 1 day to 7 days before rent is due. This defaults to 3 days before rent is due and applies to all branches.

  4. Click Preview reminder to see exactly what tenants will receive by email and by text before anything is sent.

Next, choose how reminders are sent:

  1. Head to Settings > Company Settings > Notification Preferences.

  2. Find Rent Due Soon in the Accounting section.

  3. Tick Email, SMS or both, and save.

Note - If rent reminders are switched off in Accounting settings, the Rent Due Soon row will be greyed out in Notification Preferences. Switch them on in Accounting settings first. If you turn rent reminders off, Street remembers your chosen timing for when you switch them back on.

Tip! You can add the Agency Bank Details merge field to the reminder email so tenants know where to pay. Street will automatically use the right bank account for each tenancy.

Changing how reminders are sent for a branch

Each branch follows the company’s email and SMS choice by default, but you can change it for a single branch.

  1. Head to Settings > Branch Settings > Notification Preferences for the branch.

  2. Find Rent Due Soon in the Accounting section.

  3. Tick or untick Email and SMS for this branch, and save.

To stop rent reminders for a branch completely, untick both Email and SMS. No reminders will be sent for that branch’s tenancies while neither box is ticked.

Note - Whether rent reminders are switched on, and how many days before rent is due they’re sent, is set for the whole company in Accounting settings and can’t be changed per branch. If a branch’s choice is set back to match the company’s, it will follow any future company changes again.

Choosing email or SMS

Whether reminders go by email, text or both is set in your notification preferences, like other tenant notifications. Head to Settings > Company Settings > Notification Preferences and find Rent Due Soon in the Accounting section. Branches can override the company choice in their own notification preferences.

Tip! You can add the Agency Bank Details merge field to the reminder email so tenants know where to pay. Street will automatically use the right bank account for each tenancy.

Managing reminders for a single tenancy

  1. Open the tenancy and go to the Settings tab.

  2. Under Rent Reminders, choose:

    • Default setting - follows the company and branch settings, including any future changes. The option shows whether this is currently on or off.

    • On - reminders will be sent for this tenancy, even if rent reminders are switched off for the company.

    • Off - no reminders will be sent for this tenancy.

  3. If reminders are on, you can untick Email or SMS under How reminders are sent for this tenancy only, for example for a tenant who doesn’t want texts.

  4. Save your changes.

Note - A tenancy can only use the methods ticked at branch or company level. If neither email nor SMS is ticked above, the On option will be unavailable until you tick one in Notification Preferences.

Company tenants

If a company is the tenant, the reminder is sent by email to the company, or to its main contact if the company has no email address.

Seeing which reminders were sent

Every reminder sent is recorded in the tenancy's correspondence history. If a reminder couldn't be sent, you'll see a Rent reminder not sent entry in the tenancy activity, explaining why and what to fix. For example:

  • "This tenant has no email address. Add one to their record so reminders can be sent."

  • "All notifications are switched off for your agency. Turn them back on in your notification settings."

  • "The reminder window for this rent period has passed."

Note - Rent reminders are only sent for managed tenancies with a recurring rent charge in Street. Reminders are sent once per rent period.

Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!

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