The Rent Arrears feature allows you to keep track of any tenants that in arrears including by how how much and how long, set tasks and follow ups to chase the tenants and send email and SMS reminders directly from Street.

To get started, head to the Accounting section in the left side bar and look for the Arrears tab. The arrears table will show you any tenancies that are currently in arrears, that is any rent charges that have not been fully allocated to.

This table can be filtered by a variety of options including when the last reminder was sent, how overdue the rent is, the property assignee and can also be exported using the export button at the top right.

From here you can also see if a tenancy has any guarantors and if it has an active rent protection insurance policy set up.

For any tenancies in arrears table you will see the 'send reminder' button. This can be used to send an email or SMS reminder and which tenants to contact if there are multiple.

We highly recommended that you use Correspondence Templates here by creating templates relating to Arrears that you can select to use. These templates can use merge fields that pull in the information regarding the tenancy such as the outstanding charges and how many days in arrears.

Once a reminder has been sent, it will update in the Arrears table in the Last Reminder column, showing when it was last sent and what format (email or SMS) and the copy of the email/SMS content can be found on the tenant's person page.

You also have the option of sending multiple tenancies reminders at once using the bulk reminder feature. On the left side of the table, tick which tenancies to contact, or tick the top box to select all tenancies in view, and click 'bulk remind tenants' at the bottom right.

From here you can again choose which tenants to contact and select your template or hand write an email which will send each recipient an individual email.

On the right hand side of the tenancy in arrears you will see the three dot menu button which will give you access to a few additional options.

Using the 'delay reminders' option you can choose to hide the tenancy from the arrears table temporarily until the date selected. This can be useful if you have an agreement with the tenant and don't want/need to be chasing them for payment until an agreed upon date.

There are also a number of other options from the three dot menu including the option to leave a call log for the tenancy, adding notes and updating the last reminder date, adding a manual reminder date to update the last reminded date without sending any communication, changing the assignee for the arrears and generating a tenant statement.

The assignee for arrears will be the property assignee by default however if there is no property assignee, it will default to blank and can be updated accordingly.

It's also possible to create tasks and follow ups directly from the Arrears table from within the 'next action' column. This can be useful if you need to set a task to send an arrears reminder for a future date. You could go one step further and create a custom view in your tasks page to only show tasks related to Arrears, making it extremely easy to keep on top of rent payments. For more information on how tasks work, see this help article.