Customising Automated Notifications for Individual Properties
Street is designed to automate as many processes as possible to give you the time to focus on other tasks. One of the most impactful automated features is Notification Preferences. Many actions in Street can trigger an automated email and/or SMS to be sent to the relevant recipients.
For example, when a valuation is booked into your diary, an email can automatically be sent to the vendor informing them that the valuation is booked and providing any additional information such as date and time.
What notifications are sent and the content of them can be edited at both branch and company level. However, you can also toggle many notifications on or off for an individual property, giving you more control. For example you may have a vendor that wants to be updated on everything that happens with their property but another might just want the basics. Street allows you to give both types of vendors exactly what they want.
This article focuses on how to manage notifications at an individual property but for more information on controlling this at branch or company level, see our Notification Preferences help article.
How to Customise a Property's Settings
To get started, head to the property page and select Info (at the top right) > Settings, then click the Notifications tab.
From here you have granular control of what notifications are sent out for this property:
Tabs: notifications are grouped into tabs by area, such as Viewings, Valuations, Sales and Lettings. The tabs are listed alphabetically, and only areas with notifications you can change for a property are shown.
Recipients: each notification has columns for the Applicant, Owner, Contractor and Tenant, where that notification applies to them.
Email and SMS: each recipient has a separate Email and SMS tickbox, so you can, for example, keep the email but stop the text message.
What a notification does: hover over the blue info icon next to a notification's name to see when it's sent.
Once you've made your changes, click Save.
Note - If a notification has already been switched off at company or branch level, its tickbox will be greyed out and can't be selected. Hover over it to see why. To use it for this property, switch it back on in your branch or company Notification Preferences first.
It's not possible to edit notification content at property level. If a notification is toggled on at property level, it will use the branch or company notification content, depending on how you've set up your content.
Other ways to stop a notification for one property or event
Some notifications can also be controlled for a single appointment, sale or tenancy, without changing the property's settings:
Viewing feedback requests: tick No feedback required when booking a viewing, and the applicant won't be asked for feedback for that viewing. See our Viewing Feedback help article.
Sale fall-through emails: if buyer and seller fall-through notifications are switched on in Notification Preferences, you can untick Notify buyer & seller on the fall-through form for an individual sale.
Rent reminders: on a tenancy's Settings tab, you can turn rent reminders on or off for that tenancy, or switch off just email or SMS for a tenant.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!