Creating a Maintenance Job
A maintenance job can be created from the Maintenance tab (on the left side panel) by clicking the 'create new maintenance job' button at the top right:
Or from a property page directly by clicking Create > Maintenance Job:
You will then see the 'add job details' page to enter the relevant details:
Most details are fairly self explanatory, such as the job summary, description, reported by (tenant, owner, agent, contractor), assignee (which user will be managing this job), date reported and the optional section to upload supporting images or videos.
Note - The job summary and job description will be visible in the tenant's Street account so we would advise this information stays relevant to the job details. Any communication between contractor / landlord should be logged as a note in the activity stream.
Job Priority
The job priority gives an indication of when the job should be completed, however this doesn't actually set a deadline date. It is instead used as a guide to help you track the urgency (for example 'high urgency' suggests completion within 7 days).
The urgency selected is also used in the automated emails that are sent out to the relevant recipients during the course of the maintenance workflow.
If a job is marked as an 'emergency priority' (suggesting completion within 24 hours), it will also show in your Task Management page so you can easily track any urgent maintenance jobs.
Contact for Access
The contact for access field can be set to tenants, owner or agent. The option selected here will be used for the works order that is sent to the contractor for the job, showing the contractor the relevant contact details for access so they can contact the correct person.
Note - Creating a job will send an email to the landlord/s and tenant/s. This notification is called 'maintenance job created' which can be toggled on/off and the content of the notification can also be edited.
For more information on managing this notification, see this help article. If you want to manage this for a specific property, see this help article.
Tenant reporting a Maintenance Job
Tenants can report a maintenance request via the Street Tenant app. Requests work slightly differently and will appear in the maintenance requests tab of the main Maintenance page for your agency to review.
You can choose whether to create a job from the request or cancel it, either from the Maintenance Requests page by clicking the three dots on the right. For example, you may have discussed this with the tenant over the phone and defined a resolution to the issue.
Alternatively, you can click into an individual request to review the details and then click the actions button to create / cancel.
Create from a Request
If you choose to create a job from the request, you will see the 'add job details' page (shown earlier in this article) where should enter the relevant details and the job will be created.
Cancel from a Request
If you choose to cancel the request, you will be asked to enter a reason for cancelling which will show on the cancelled request for future reference. This will trigger an email to the tenant to advise of the same.
Once the job has been created, the next step is to add a contractor.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!