Maintenance jobs in Street can be created in one of two ways. Either when converting a maintenance request reported by a tenant into a job or manually by yourself in Street.

Tenants can report a maintenance request from their Street account (via app or desktop). When a tenant reports a maintenance request you will receive a branch notification in the Street notification centre as well as an email to the branch email address, or your designated Lettings Maintenance Inbox email as setup in your branch or company notification preferences.

Requests will initially appear in your Maintenance Requests table for your agency to review. You can click into a request to see more details and either create or cancel the job from the three dot menu on the right of the requests table, or directly from the request page itself.

choose whether to create a job from the request or cancel it, either from the Maintenance Requests page by clicking the three dots on the right. For example, you may have discussed this with the tenant over the phone and defined a resolution to the issue.

If you choose to create a job from the request, you will be taken to the 'add job details' page where you can begin the workflow for adding the job details.

If you choose to cancel the request, you will be asked to enter a reason for cancelling which will show on the cancelled request for future reference and be included in the 'Maintenance Request Cancelled Tenant' notification email that is sent to the tenant.

A maintenance job can be created manually either from the main Maintenance table (from the Maintenance tab on the left side panel) by clicking the 'create new maintenance job' button at the top right.

Or from a property page directly by clicking Create (at the top right) > Maintenance Job.

The first step is to add the job details. From this page you can add the key details such as the summary and description, who reported it and when, who you want to notify and what user to assign the job to.

On the right hand side you'll also see and existing safety certificates, insurance policies and client app engagement.

The job priority gives an indication of when the job should be completed, however this doesn't actually set a deadline date. It is instead used as a guide to help you track the urgency (for example 'high urgency' suggests completion within 7 days). The urgency selected is also used in the automated emails that are sent out to the relevant recipients during the course of the maintenance workflow.

If a job is marked as an 'emergency priority' (suggesting completion within 24 hours), it will also show in your Task Management page, under Branch Tasks, so you can easily track any urgent maintenance jobs.

The contact for access field can be set to tenants, owner or agent. The option selected here will be used for the works order that is sent to the contractor for the job, showing the contractor the relevant contact details for access so they can contact the correct person.

When ready, click save job details and the job will create. Once created, the next step is to add a contractor.