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What is No Matches Found?

An explanation of what No Matches is on the reconciliation page

Written by Elliot Palmer
Updated today

No Matches Found

On the Reconcile page you will see a series of filterable tiles at the top of the page, allowing you to easily view and manage specific transaction types.

Typically you should expect to see transactions appearing in the No Matches tile, especially the first few times you import a bank statement into Street, as it just means you have not yet setup any linked payments setup or suggested matches for that transaction.

'No matches' will show when an imported bank transaction does not meet the criteria of an existing Matching Rule (and therefore cannot be a Linked Payment) and the system cannot find a Suggested Match.

In these cases you will need to handle the reconciliation manually and you have a few options depending on the transaction type and how you want to reconcile that transaction.

Incoming Transaction

If the transaction is incoming, you have the option to Link the Payment to a ledger in Street.

Note - It's not possible to setup a payment link for outgoing transactions, as payment links are designed for incoming transactions only.

Link Payment

Clicking the 'link payment button' allows you to select what type of ledger to link the payment to and then search for that ledger by address or owner/tenant name.

Once you've selected the ledger, you can then choose how you'd like to link it.

The link for repeated payments option should be used for regular payments, like rent money, and will allow you to create a new matching rule. For more information, see our How to Link a Payment help article.

Note - Link for Repeated Payments is currently only available for tenancy ledgers.

The link once only option should be used for one off payments, like a key replacement payment, and will simply receipt that money to the selected ledger without creating any rules.

More Options

If you do not want to setup a link payment, you can see a few other options for reconciling by selecting the 'More' button.

Find Existing Transaction

If you believe the incoming transaction has already been receipted onto a ledger on Street, you can select the 'find existing transaction' option to search any existing transactions in Street and reconcile.

Note - It's important to note that if you use the 'find existing transaction' option, you are not receipting any additional money into Street, as it already exists in the system - you are simply reconciling the two transactions.

From here you can also reconcile a single bank transaction against multiple Street transactions by ticking each transaction required.

Add to Suspense Account

If you don't know what ledger that incoming transaction relates to, you can directly receipt into the Suspense Account. Once you know where the money belongs, you can transfer from the suspense account to the relevant ledger.

Split Payment

The Split Payment feature allows you to distribute the incoming bank transaction among multiple recipients.

Note - This Split Payment feature should not be confused with Owner Split Payments which handles how much rent each owner gets paid.

For more information, see our Split Payments (Reconciliation) help article.

Outgoing Transaction

If the transaction is outgoing, in most cases it should show as a Suggested Match as it should match an existing outgoing transaction in Street. However, if not, you will see the options for find transaction / find batch payment.

In this case, you will need to manually search in the list of transactions in Street and click reconcile on the correct transaction.

Reconciling multiple bank lines with multiple Street transactions

You also have the option to reconcile multiple bank lines to a single or multiple Street transactions.

To do this, click the 'options' drop down on the bank line and select 'merge with other transactions'.

From here you can select which bank lines you want to merge together which will increase the total amount to reconcile.

Next, you would need to select the corresponding Street transaction or transactions to reconcile to.

When the amounts match, you can click 'reconcile' to reconcile everything together.

For more information on the full reconciliation process, see our Reconciling and Receipting help article and for other types of transaction matches see our Reconcile collection.

Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!

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