Gorgias Integration
Give your support team real-time access to customer memberships, subscriptions, and store credit directly in Gorgias.
What You'll Get
Customer context — See membership status, subscriptions, and store credit without leaving Gorgias
Faster support — All customer data in one place, no switching between apps
Auto-sync — Customer fields update automatically within 5 minutes
Quick links — Jump directly to Subscribfy admin from the widget
Quick Setup
Let's connect Subscribfy to Gorgias! This takes just a few minutes.
Step 1: Get Your Gorgias API Credentials
In your Gorgias admin, go to Settings → REST API.
You'll need:
Base API URL — Your Gorgias API endpoint
Username — Your Gorgias email address
API Key — Generate one in REST API settings
Step 2: Connect in Subscribfy
Go to Subscribfy → Settings → Integrations → Gorgias.
Paste your Base API URL
Enter your Username (email)
Paste your API Key
Click Save
Step 3: Verify Connection
Open a customer ticket in Gorgias. You should see the Subscribfy widget on the right panel.
Tip: If you don't see the widget, refresh Gorgias and check that the API credentials are correct.
Customer Fields
Subscribfy automatically creates and updates these custom fields in Gorgias customer profiles:
Membership Status | Active, Paused, Cancelled, or None |
Next Billing Date & Plan | When the next charge occurs and which plan |
Store Credit | Current store credit balance |
Important: Gorgias supports a maximum of 4 active custom fields. Subscribfy uses 3. Archive any unused fields to make space if needed.
Fields sync automatically and update within 5 minutes of changes in Subscribfy.
Customer Widget
The Subscribfy widget appears on the right panel in Gorgias when viewing customers or tickets.
Widget Sections
Membership Information | Plan name, price, and next billing date |
Product Subscriptions | Up to 5 active or recent subscriptions with product names |
Store Credit History | 5 most recent store credit transactions |
Activity Log | Key events like upgrades, cancellations, pauses |
Note: Widget data updates when a ticket is updated in Gorgias (API limitation).
Each section title links directly to the relevant page in Subscribfy admin for quick access.
Common Use Cases
Check Membership Before Responding
The goal: Know if customer is a member before replying
Open the customer ticket in Gorgias
Check the Membership Status field or widget
Tailor your response based on their status
Verify Store Credit Balance
The goal: Confirm store credit when customer asks
Look at the Store Credit field in the customer profile
Check the widget for recent transaction history
Click the link to view full history in Subscribfy
Check Subscription Status
The goal: See what subscriptions a customer has
Open the Subscribfy widget in the ticket
View the Product Subscriptions section
Click to open in Subscribfy for more details
Troubleshooting
Widget not showing in Gorgias?
Check your API credentials in Subscribfy Settings → Integrations → Gorgias. Make sure all three fields are filled correctly.
Customer fields not updating?
Fields sync within 5 minutes. If still not updating, verify the API key has proper permissions in Gorgias.
Widget shows old data?
Widget updates when tickets are updated (Gorgias API limitation). Add a note to the ticket to trigger a refresh.
"Maximum custom fields" error?
Archive unused custom fields in Gorgias. Subscribfy needs 3 of the 4 available slots.
